Customer Support & BPO Jobs

Types of jobs

The main kinds of work in Customer Support & BPO:

• Customer Support Executive

  Handles customer queries, complaints and requests across chat, email and phone, resolving issues to keep customers happy.

  Pay: Entry ₹12–20k/mo · Experienced ₹40k+/mo

• Telecaller

  Telecallers make and receive calls for companies, institutes, banks and real-estate firms — following up leads, explaining products, booking appointments and updating the CRM. Clear speaking in Punjabi, Hindi and basic English is key. Salaried roles only; avoid jobs that ask you to pay a fee.

  Pay: Entry ₹10–16k/mo + incentives · Experienced ₹30k+/mo

• International Voice Process Associate

  International voice associates handle customer calls for overseas clients — billing, orders, tech or service queries — usually in night or rotational shifts from Mohali, Chandigarh or Ludhiana BPOs. Fluent English with a neutral accent is essential; pay and allowances are higher than domestic process.

  Pay: Entry ₹15–25k/mo · Experienced ₹45k+/mo

• Chat & Email Support Executive

  Chat and email support executives solve customer issues in writing for e-commerce, SaaS, travel and service companies. Good written English, typing speed and patience matter more than speaking. Often remote-friendly after training.

  Pay: Entry ₹12–22k/mo · Experienced ₹40k+/mo

• Technical Support Executive (Software)

  Technical support executives troubleshoot software, SaaS, internet and app issues for users, log tickets, guide fixes step by step and escalate bugs to developers. A good entry into IT for BCA/B.Tech freshers who like solving problems and talking to people. (Software support — not hardware repair.)

  Pay: Entry ₹14–25k/mo · Experienced ₹55k+/mo

Entry-level jobs

Good first jobs for freshers:

• Support Executive
• Customer Care Agent
• Telecaller
• Tele-sales Executive
• Customer Care Associate (International)
• CSA
• Chat Support Executive
• Non-Voice Process Associate
• L1 Support Executive
• Technical Support Executive

Who it suits

• 10+2 or any graduate; good communication needed
• 12th pass or any graduate
• 12th pass or any graduate; fluent spoken English
• 12th pass or any graduate; good written English

Popular skills

Skills employers in Customer Support & BPO commonly ask for:

• Query resolution
• Ticketing tools
• Spoken English
• Escalation handling
• Active listening
• CRM tools
• Chat & Email Support
• Typing
• Business Email Writing
• Complaint handling
• CRM follow-up
• Local language fluency
• Neutral English Accent
• Outbound Calling / Telecalling
• Technical Support
• Telephone Etiquette
• Voice Process
• Bug reporting
• CRM logging
• Grammar
• Lead qualification
• Multilingual support
• Networking
• Objection handling
• Windows Server

Live Customer Support & BPO jobs

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