Refund & Cancellation Policy

Job seekers can browse jobs, build a resume, and take the career assessment. Certain actions use Koins, which you may receive for free or, where available, buy. Recruiter and employer plans (job posting, featured slots, and related tools) are paid. This policy governs Koin purchases and those plans.

• Koins have no cash value, are not money, and cannot be exchanged for cash.
• Purchased Koins are non-refundable once the purchase is complete, except where a refund is required by law — for example, if you were charged in error or a paid feature fails and we cannot fix it (see section 4).
• Koins spent on a feature are used up when that feature is delivered and are not returned.
• Free, promotional, referral, or gifted Koins are never refundable, may expire, and may be adjusted or withdrawn. Purchased Koins do not expire while your account is active.

See our Terms of Service (section 8) for the full Koin terms.

You can cancel a recurring plan at any time from your billing settings or by emailing us. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for.

• If you were charged in error or billed twice, we will refund the incorrect amount in full.
• If a paid feature does not work as described and we cannot fix it, you may request a pro-rated refund for the unused period of a plan, or a credit or refund of the affected Koins.
• Amounts already consumed — for example, a job post that ran for its full duration, or Koins already spent — are generally non-refundable.

Email info@fkointech.com from the address on your account, with the order or invoice number and a short description. We aim to respond within 5 business days, and approved refunds are returned to the original payment method.

We may update this policy. Material changes will be communicated to active paying customers before they take effect.

Questions about billing? Email info@fkointech.com.